Terms of Service

These Terms of Service (“Terms”) are a binding agreement between your organization (“you”) and diol (“diol,” “we,” “us”), the provider of the diol service (the “Service”). By creating an account or using the Service, you agree to these Terms and represent that you have authority to bind your organization. If you do not agree, do not use the Service.

1. Who we are

diol is software operated from the United States. diol is not a law firm, a debt-collection agency, or a financial advisor, and nothing in the Service is legal, tax, or financial advice.

2. What diol is

diol helps you, the creditor, contact your own customers about your own overdue commercial (business-to-business) invoices, in your business’s name, across email, SMS, and voice. You remain the first party to every communication. diol acts only at your direction and on your behalf.

3. What diol is not

• diol is not a third-party debt collector and does not collect debts on its own behalf. It does not buy, own, or take assignment of your receivables.
• diol is for legitimate commercial invoices owed to your business. It is not for consumer or personal debts, and it is not for purchasing consumer credit information.

4. Eligibility

You must be a business or sole proprietor operating in the United States, the individual accepting these Terms must be at least 18, and the invoices and recipients you manage through diol must be in the United States.

5. Your account

You are responsible for keeping your credentials secure and for all activity under your account. Notify us promptly at security@diol.app of any unauthorized use.

6. Your responsibilities & legal compliance

You are the sender of record for all outreach and are solely responsible for it. You agree that you will:

• Use the Service only for valid commercial invoices genuinely owed to you.
• Obtain and maintain any consent required to call, text, or email your customers, and honor every opt-out and revocation.
• Comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), A2P 10DLC messaging-registration requirements, CAN-SPAM, and state call-recording and unfair-practices laws.
• Present accurate sender and caller identity — outreach goes out as your business, never as a third-party collector.
• Keep your customer, contact, and consent data accurate, and have the right to provide it to us.

7. AI-generated content

diol uses artificial intelligence to draft messages and call scripts. These drafts are suggestions: you control the tone, timing, and approval, and you are responsible for the content sent in your name. AI output can contain errors and you should review it. diol provides guardrails (described in our Acceptable Use Policy) but does not guarantee that any message is accurate, appropriate, or legally compliant for your situation.

8. Acceptable use

Your use is also governed by our Acceptable Use Policy. We may suspend or terminate accounts that send threatening, harassing, deceptive, or unlawful communications.

9. Your data and privacy

You own your customer and invoice data. With respect to that data, you are the controller and diol acts as your processor / service provider, handling it solely to provide the Service as described in our Privacy Policy. You are responsible for having the legal right to provide the data you upload or connect.

10. Connected services

The Service integrates with third parties including Intuit (QuickBooks), Stripe, Supabase, Anthropic, Twilio, Retell, and Resend. You authorize diol to access connected accounts on your behalf, and your use of features that depend on those providers is also subject to their terms.

11. Fees & billing

Paid plans are billed through Stripe on a recurring basis. During early access the Service may be offered free of charge or at changing prices. Fees are non-refundable except where required by law, you are responsible for applicable taxes, and pricing changes apply at your next renewal.

12. Availability & early access

The Service is under active development and is provided on an “as available” basis. Features may change, and we do not guarantee any particular uptime or that the Service will be error-free.

13. Intellectual property

We own the Service and all related intellectual property. You retain ownership of your data, and you grant us a limited license to host and process it to operate, secure, and improve the Service. We may use aggregated and de-identified data that does not identify you or your customers to improve the Service.

14. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. diol does not provide legal, compliance, or financial advice, and you are responsible for your own legal compliance.

15. Limitation of liability

To the maximum extent permitted by law, diol is not liable for indirect, incidental, special, or consequential damages, and our total liability for any claim is limited to the greater of the fees you paid us in the twelve months before the claim or US$100.

16. Indemnification

You will defend and indemnify diol against any claim arising from your outreach or content, the debts you pursue, your data, or your violation of law or these Terms.

17. Term & termination

You may cancel at any time. We may suspend or terminate your access for breach of these Terms or to address legal or security risk. On termination, we will provide a reasonable export of your data on request and then delete it as described in our Privacy Policy.

18. Changes to these Terms

We may update these Terms. For material changes we will provide notice, and your continued use after the changes take effect means you accept them.

19. Governing law & disputes

These Terms are governed by the federal laws of the United States and the laws of the U.S. state in which diol’s operator is principally located, without regard to conflict-of-laws rules. Before filing any claim, the parties will try in good faith to resolve the dispute informally by contacting legal@diol.app.

20. Contact

Questions about these Terms: legal@diol.app.