Acceptable Use Policy

diol exists to help you recover money you are genuinely owed, in a way that is honest and compliant. This policy is part of our Terms of Service, is mandatory, and is enforced.

You must

• Use diol only for legitimate commercial invoices owed to your business.
• Keep customer contact and consent information accurate and current.
• Honor opt-outs immediately. diol suppresses all channels on a STOP or any reasonable revocation of consent.
• Respect business hours and the TCPA 8am–9pm recipient-local quiet-hour floor (enforced by the cadence engine).
• Allow the recording disclosure to play in all-party-consent states.
• Send outreach only as your own business, with accurate sender and caller identity.

You must not

• Threaten litigation, arrest, credit damage, or fees you have not actually established.
• Misrepresent who you are. Outreach goes out as your business, never as a third-party collector.
• Contact consumers about personal (non-commercial) debts through diol.
• Harass recipients, contact them at an unreasonable frequency, or message anyone who has opted out.
• Upload data you lack the right to use, or use diol to violate any law.
• Resell, reverse-engineer, or attempt to circumvent the Service’s guardrails, rate limits, or security.

Messaging & calling rules

• You are responsible for the consent and compliance basis for every channel, including the TCPA and CAN-SPAM.
• SMS sending requires properly registered A2P 10DLC messaging; you must provide accurate registration details and support STOP and HELP keywords.
• You must not use diol to send spam, deceptive content, or messages unrelated to a real invoice you are owed.

How diol helps you comply

• Every generated message passes a guardrail check that blocks threats, fabricated legal or fee claims, and missing opt-out notices.
• Consent flags and the opt-out registry suppress channels automatically.
• Quiet-hours and time-zone checks defer sends outside the allowed window.
• Sensitive actions are written to an audit log.

These safeguards assist you but do not replace your own compliance responsibility. You remain the sender of record.

Enforcement

We may suspend or terminate accounts that violate this policy, and we may report unlawful activity where required. Report abuse to abuse@diol.app.